Terms of Service

Effective Date: May 14, 2026  |  Last Updated: May 14, 2026

1. Acceptance of Terms

These Terms of Service constitute a legally binding agreement between you ("User," "you," or "your") and Punch Pizza ("Company," "we," "us," or "our"), governing your access to and use of the website punchpizza-food.rest and all related services, content, features, and functionality offered by Punch Pizza (collectively, the "Services").

By using our Site or Services in any manner, including but not limited to browsing our menu, placing an order, creating an account, subscribing to promotional communications, or otherwise engaging with the Site, you expressly agree to comply with and be bound by these Terms and all applicable federal, state, and local laws and regulations of the United States.

If you are using our Services on behalf of a business entity or organization, you represent and warrant that you have the legal authority to bind that entity to these Terms, and that entity agrees to be responsible for your actions and compliance with these Terms.

These Terms apply to all visitors, registered users, customers, and any other person who accesses or uses our Services. Users under the age of 13 are not permitted to use our Site. If you are between 13 and 18 years of age, you may only use our Services with the consent and supervision of a parent or legal guardian who agrees to be bound by these Terms.

2. Description of Services

Punch Pizza is a food service business operating in the United States. We offer a variety of food products, including but not limited to pizzas, appetizers, beverages, and other menu items prepared and made available for online ordering, dine-in, carry-out, and/or delivery, depending on availability at the time of your order.

Our Services include, without limitation, the following:

• Online Ordering: The ability to browse our menu and place food orders through our website for pickup or delivery.
• Account Registration: The ability to create a personal account to manage your orders, save preferences, and access promotional offers.
• Promotional Communications: Subscription to email or SMS marketing communications featuring deals, new menu items, and special offers.
• Customer Support: Access to our customer support team via phone or email to assist with inquiries, order issues, and feedback.
• Informational Content: Access to nutritional information, allergen details, and other food-related content provided on our Site.

We reserve the right, at our sole discretion, to modify, suspend, or discontinue any aspect of our Services at any time, with or without notice, and without liability to you. We may also impose limits on certain features or restrict access to parts of the Site without prior notice or liability.

Punch Pizza does not guarantee the continuous, uninterrupted availability of any particular menu item. Menu availability is subject to change based on ingredient availability, seasonal offerings, and operational decisions made at our sole discretion.

3. User Obligations and Prohibited Activities

3.1 User Obligations

By using our Site and Services, you agree to:

• Provide accurate, current, and complete information when creating an account or placing an order.
• Maintain the security and confidentiality of your account credentials and notify us immediately of any unauthorized use of your account.
• Use the Services only for lawful purposes and in a manner consistent with all applicable federal, state, and local laws and regulations.
• Comply with all instructions, guidelines, and policies posted on the Site.
• Promptly update your account information to keep it accurate and current.
• Accept responsibility for all activities that occur under your account, whether or not authorized by you.

3.2 Prohibited Activities

You agree that you will not, under any circumstances, engage in any of the following prohibited activities:

• Use the Site or Services for any fraudulent, unlawful, deceptive, or malicious purpose.
• Attempt to gain unauthorized access to any portion of the Site, other user accounts, computer systems, or networks connected to the Site.
• Use any automated system, bot, scraper, spider, or other non-human means to access, collect, or harvest data from the Site without our express written permission.
• Interfere with or disrupt the integrity or performance of the Site or the data contained therein.
• Transmit any harmful, offensive, obscene, defamatory, or otherwise objectionable content through the Site.
• Impersonate any person or entity, or falsely represent your affiliation with any person or entity.
• Engage in any activity that could damage, disable, overburden, or impair our servers or networks.
• Attempt to reverse engineer, decompile, disassemble, or otherwise attempt to derive source code from any software on the Site.
• Use our Site or Services to send unsolicited communications (spam) to any third party.
• Collect or store personal data about other users without their express consent.
• Place fraudulent or fictitious orders, abuse promotional offers, or manipulate pricing systems.
• Reproduce, duplicate, copy, sell, resell, or exploit any portion of the Site or Services without our express written permission.
• Violate any applicable laws or regulations, including those governing consumer protection, food safety, and electronic commerce.

Violation of any of the above prohibitions may result in the immediate termination of your account and access to our Services, and may expose you to civil and/or criminal liability under applicable law.

4. Account Registration and Security

Certain features of our Site may require you to register for an account. When creating an account, you must provide truthful, accurate, and complete information. You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.

Punch Pizza is not liable for any loss or damage arising from your failure to protect your account information. You agree to notify us immediately at [email protected] if you suspect any unauthorized access to your account or any other security breach.

We reserve the right to refuse registration, terminate accounts, or remove or edit content at our sole discretion, without notice and for any reason, including but not limited to violations of these Terms.

5. Ordering, Payment Terms, and Refund Policy

5.1 Placing Orders

When you place an order through our Site, you are making an offer to purchase food items subject to these Terms. All orders are subject to acceptance by Punch Pizza, and we reserve the right to refuse or cancel any order at our sole discretion, including but not limited to situations involving pricing errors, product unavailability, suspected fraud, or system errors.

Order confirmation via email or on-screen notification does not constitute final acceptance. Acceptance occurs when we begin preparing your order.

5.2 Pricing

All prices listed on our Site are in United States Dollars (USD) and are subject to applicable sales taxes as required by federal, state, and local laws. We reserve the right to change prices at any time without prior notice. Prices at the time of order placement are the prices that apply to that specific transaction.

We make every effort to ensure pricing accuracy on our Site; however, in the event of a pricing error, we reserve the right to cancel any orders placed at the incorrect price and issue a full refund to the payment method used.

5.3 Payment Processing

Payment for all orders must be made at the time of purchase. We accept major credit cards, debit cards, and other payment methods as indicated on the Site at the time of checkout. By providing your payment information, you represent and warrant that you are authorized to use the designated payment method and authorize us to charge the applicable amount to your selected payment method.

All payment transactions are processed through secure, third-party payment processors. Punch Pizza does not store your full credit card number or sensitive payment data on our servers. Please refer to our Privacy Policy for more information on how your payment data is handled.

5.4 Refunds and Cancellations

Due to the perishable nature of food products, all sales are generally final once an order has been accepted and preparation has begun. If you have concerns about your order — including incorrect items, food quality issues, or missing items — please contact us within a reasonable time after receiving your order at [email protected]. We will review each situation on a case-by-case basis and may offer a refund, credit, or replacement at our sole discretion.

Cancellations requested before order preparation begins may be eligible for a full refund. Cancellation requests after preparation has commenced may not be honored.

6. Delivery Terms

Delivery availability, minimum order amounts, delivery fees, and estimated delivery times vary and are subject to change. Delivery is available only within our designated service areas. Punch Pizza is not responsible for delays caused by events outside of our reasonable control, including but not limited to traffic conditions, severe weather, or third-party delivery partner issues.

Upon delivery, it is your responsibility to inspect your order. Any discrepancies or concerns must be reported to us promptly. Delivery is deemed complete upon handoff to you or any individual at the delivery address.

7. Intellectual Property Rights

All content available on the Site, including but not limited to text, graphics, logos, icons, images, audio clips, digital downloads, data compilations, and software, is the property of Punch Pizza or its content suppliers and is protected by applicable United States and international intellectual property laws, including copyright, trademark, and trade secret laws.

The Punch Pizza name, logo, and all related marks, names, trade dress, and other proprietary designations are trademarks or registered trademarks of Punch Pizza. You may not use any of our trademarks without our prior written consent.

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Site solely for your personal, non-commercial purposes related to ordering food and using our Services. This license does not include the right to:

• Reproduce, distribute, or publicly display any content from the Site.
• Modify or create derivative works based on the Site or its content.
• Use any data mining, robots, or similar data gathering and extraction tools.
• Download or copy account information for the benefit of a third party.
• Use the Site or Services for any commercial purpose without our express written consent.

Any unauthorized use of the Site or its content terminates the license granted herein. We reserve all rights not expressly granted in these Terms.

If you believe that any content on our Site infringes your intellectual property rights, please contact us at [email protected] with the relevant details, and we will address the matter in accordance with applicable law.

8. Third-Party Links and Services

Our Site may contain links to third-party websites, services, or resources that are not owned or controlled by Punch Pizza. These links are provided solely for your convenience and informational purposes. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

We do not endorse or make any representations about third-party websites, products, or services. Your use of any third-party site is at your own risk and subject to the terms and conditions of that third party. We strongly encourage you to review the terms of service and privacy policies of any third-party site you visit.

9. Food Allergen and Dietary Information

Punch Pizza takes food safety seriously. However, our food products are prepared in facilities that handle common allergens including, but not limited to, wheat, dairy, eggs, nuts, soy, and shellfish. We cannot guarantee that any menu item is completely free from allergens due to the possibility of cross-contact during food preparation.

Nutritional and allergen information provided on our Site is for general informational purposes only and may vary based on specific preparation methods, ingredient availability, or regional differences. If you have a severe food allergy or dietary restriction, we strongly advise you to contact us directly before placing an order to discuss your specific needs.

Punch Pizza is not liable for any allergic reactions or adverse health effects resulting from consumption of our food products by individuals who have not disclosed their dietary restrictions or allergies prior to ordering.

10. Disclaimers — Services Provided "As Is"

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE SITE AND ALL SERVICES, CONTENT, AND MATERIALS MADE AVAILABLE THROUGH THE SITE ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

PUNCH PIZZA EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
• WARRANTIES THAT THE SITE WILL BE AVAILABLE, UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE.
• WARRANTIES AS TO THE ACCURACY, RELIABILITY, COMPLETENESS, OR TIMELINESS OF ANY CONTENT ON THE SITE.
• WARRANTIES THAT DEFECTS IN THE SITE WILL BE CORRECTED.
• WARRANTIES THAT THE SITE OR ITS SERVERS ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

Some jurisdictions do not allow the exclusion of implied warranties; therefore, some of the above exclusions may not apply to you. In such jurisdictions, our warranties are limited to the greatest extent permitted by applicable law.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL PUNCH PIZZA, ITS OWNERS, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, PARTNERS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO:

• Loss of profits, revenue, or anticipated savings.
• Loss of data or information.
• Loss of business opportunities or goodwill.
• Personal injury or property damage arising from your use of the Site or Services.
• Unauthorized access to or alteration of your transmissions or data.
• Any other matter relating to our Site or Services.

THESE LIMITATIONS APPLY REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED — WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE — EVEN IF PUNCH PIZZA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN ANY CASE, OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF THE SERVICES SHALL NOT EXCEED THE GREATER OF: (A) THE AMOUNT YOU PAID TO PUNCH PIZZA IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED UNITED STATES DOLLARS ($100.00).

Some states do not allow the exclusion or limitation of certain damages; in such states, our liability is limited to the maximum extent permitted by law.

12. Indemnification

You agree to defend, indemnify, and hold harmless Punch Pizza and its respective officers, directors, employees, agents, partners, contractors, and licensors from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees and legal costs) arising out of or in connection with:

• Your use of or access to the Site or Services.
• Your violation of these Terms or any applicable law or regulation.
• Your violation of any third-party rights, including intellectual property rights or privacy rights.
• Any content you submit, post, or transmit through the Site.
• Your negligence, willful misconduct, or fraud.
• Any dispute between you and another user or third party.

Punch Pizza reserves the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate with our defense of such claims. We will use reasonable efforts to notify you of any such claim, action, or proceeding upon becoming aware of it.

13. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the United States and the applicable state laws of the state in which Punch Pizza is registered and operates, without regard to its conflict of law provisions.

To the extent permitted by applicable law, any legal action or proceeding arising out of or relating to these Terms or your use of our Services shall be instituted exclusively in the federal or state courts of competent jurisdiction located in the United States, and you hereby irrevocably consent to the personal jurisdiction and venue of such courts.

These Terms are subject to applicable federal laws of the United States, including but not limited to the Federal Trade Commission Act (FTC Act), 15 U.S.C. § 41 et seq., governing unfair or deceptive acts and practices in commerce, as well as all applicable state consumer protection statutes. Nothing in these Terms limits any consumer protection rights that you may have under applicable federal or state law that cannot be waived by agreement.

If you are a resident of California, additional rights may be available to you under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA). Please refer to our Privacy Policy for further details regarding your California privacy rights.

14. Dispute Resolution

14.1 Informal Resolution

Before initiating any formal legal proceeding, we encourage you to contact us first to attempt to resolve any dispute informally. Please reach out to us at [email protected], providing a detailed description of your concern. We will make a good faith effort to resolve the issue within thirty (30) days of receiving your written notice.

14.2 Binding Arbitration

If informal resolution is unsuccessful, and to the extent permitted by applicable law, any dispute, claim, or controversy arising out of or relating to these Terms, including their enforceability, validity, scope, or the breach thereof, shall be resolved by binding arbitration administered in accordance with the rules of the American Arbitration Association (AAA) or another mutually agreed-upon arbitration organization.

The arbitration shall be conducted in English, in the United States, and the arbitrator's decision shall be final and binding. Judgment on the award rendered by the arbitrator may be entered in any court of competent jurisdiction.

The parties agree that the arbitration shall be conducted on an individual basis only. Neither party shall have the right to participate in a class action, class-wide arbitration, consolidated arbitration, or arbitration as a representative or member of a class with respect to any claim covered by these Terms.

14.3 Exceptions

Notwithstanding the above, either party may seek emergency injunctive or other equitable relief in a court of competent jurisdiction to prevent actual or threatened infringement, misappropriation, or violation of intellectual property rights or confidential information. Nothing in this section shall limit either party's ability to file a complaint with applicable regulatory authorities.

14.4 Waiver of Jury Trial

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, BOTH YOU AND PUNCH PIZZA WAIVE THE RIGHT TO A JURY TRIAL WITH RESPECT TO ANY DISPUTE ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF THE SERVICES.

15. Term and Termination

These Terms are effective from the moment you first access or use our Site or Services and remain in full force and effect for as long as you continue to use the Site or maintain an account with us.

You may terminate your use of our Services at any time by discontinuing your use of the Site and, if applicable, deleting your account. To request account deletion, please contact us at [email protected].

Punch Pizza reserves the right, at its sole discretion and without liability to you, to suspend or terminate your access to the Site and Services at any time and for any reason, including but not limited to:

• Violation of these Terms or any applicable law or regulation.
• Fraudulent, abusive, or otherwise unacceptable behavior.
• Failure to pay any amounts owed to us.
• Requests by law enforcement or government agencies.
• Extended periods of account inactivity.
• Discontinuation of our Services.

Upon termination of your access, all rights and licenses granted to you under these Terms shall immediately cease. Any provisions of these Terms that by their nature should survive termination — including but not limited to intellectual property rights, disclaimers, limitations of liability, indemnification, governing law, and dispute resolution — shall survive termination and continue to apply.

16. Changes to These Terms

Punch Pizza reserves the right to modify, update, or revise these Terms at any time at our sole discretion. When we make material changes to these Terms, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you by email or through a prominent notice on our Site.

Your continued use of the Site or Services after the effective date of any revised Terms constitutes your acceptance of and agreement to be bound by the updated Terms. If you do not agree with any changes to these Terms, you must immediately stop using our Site and Services.

We encourage you to periodically review these Terms to stay informed about your rights and obligations. The most current version of these Terms will always be available at punchpizza-food.rest.

17. Electronic Communications

By using our Site or Services, you consent to receive communications from us electronically, including via email and through postings on our Site. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

If you have opted in to receive promotional communications from us, you may opt out at any time by following the unsubscribe instructions provided in any marketing email or by contacting us at [email protected]. Please note that even after opting out of promotional communications, you may still receive transactional or service-related communications from us.

18. Privacy Policy

Your privacy is important to us. Our Privacy Policy, which is incorporated into these Terms by reference, explains how we collect, use, and disclose information about you when you use our Site and Services. By using our Site and Services, you acknowledge that you have read and understand our Privacy Policy and consent to its terms.

To the extent you are a California resident, your rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA) are described in detail in our Privacy Policy.

19. Force Majeure

Punch Pizza shall not be liable for any failure or delay in performing our obligations under these Terms where such failure or delay is caused by circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemics, epidemics, government orders or restrictions, labor strikes, supply chain disruptions, power outages, war, terrorism, or failures of third-party service providers.

In such circumstances, our obligations shall be suspended for the duration of the force majeure event, and we will make reasonable efforts to resume normal operations as soon as practicable.

20. Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices or policies published by us on the Site, constitute the entire agreement between you and Punch Pizza with respect to the subject matter herein and supersede all prior and contemporaneous agreements, representations, warranties, and understandings, whether written or oral, between you and Punch Pizza regarding such subject matter.

21. Severability

If any provision of these Terms is found to be unlawful, void, or for any reason unenforceable by a court of competent jurisdiction, that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions. The invalid or unenforceable provision shall be modified to the minimum extent necessary to make it valid and enforceable, while preserving the original intent of the parties to the greatest extent possible.

The failure of Punch Pizza to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision, and no waiver of any provision of these Terms shall be effective unless made in writing and signed by an authorized representative of Punch Pizza.

22. Assignment

You may not assign, transfer, or sublicense any of your rights or obligations under these Terms without our prior written consent. Any attempted assignment in violation of this provision shall be null and void. Punch Pizza may freely assign or transfer these Terms, or any of its rights or obligations hereunder, in connection with a merger, acquisition, reorganization, sale of substantially all of our assets, or by operation of law, without restriction and without notice or consent from you.

23. No Third-Party Beneficiaries

These Terms are for the sole benefit of Punch Pizza and you. Nothing in these Terms, express or implied, is intended to or shall confer upon any other person or entity any legal or equitable right, benefit, or remedy of any nature whatsoever under or by reason of these Terms, except as expressly set forth herein.

24. Headings

The section headings used in these Terms are for convenience and organizational purposes only and shall not be given any legal effect or used to interpret the content of any section.

25. Contact Information

If you have any questions, concerns, comments, or requests regarding these Terms of Service, please do not hesitate to contact us. We are committed to addressing your inquiries in a timely and professional manner.

For order-specific inquiries or complaints, please also include your order number and date of purchase in your communication to allow us to assist you more efficiently.